Fees, interest & who’s responsible
Everything you need to know before you use a FINEXA credit line. Your personal Key Fact Statement in your account is the final reference.
Lender & partners
| Role | Entity |
|---|---|
| Lender | FINAEXA FINANCE PRIVATE LIMITED (Private Limited Company) · CIN U64990AS2025PTC028047 · Registered office: Assam, India |
| Digital platform | FINEXA (finexaemi.online), owned and operated by the lender |
| Funding partner | Capital Small Finance Bank Limited provides funding to the lender. Your contract is with FINAEXA FINANCE PRIVATE LIMITED, not the bank. |
| Customer care | care@finexaemi.online · Mon–Sat, 9am–7pm IST |
| Merchants | Responsible for goods, delivery and returns. Merchants cannot see or change your credit limit. |
Interest, fees & charges
| Item | Amount |
|---|---|
| Interest rate | 24% per annum, fixed, on reducing balance (your rate is shown in your KFS) |
| Processing fee | 2% of each purchase (minimum ₹99) + 18% GST, added to the first EMI |
| Annual Percentage Rate (APR) | Shown for every EMI plan before you confirm. For example, about 32% on a ₹12,000 purchase over 6 months. |
| Late payment charge | ₹500 per overdue EMI, after a 3-day grace period |
| Foreclosure / prepayment | Nil. Interest is charged only up to the date you pay. |
| Cooling-off period | 3 days from each purchase. Repay the principal to cancel, with no penalty and no processing fee. |
| Any other charge | None. Charges not listed in your KFS cannot be levied. |
Rates shown are current standard terms and may change for new offers. Existing loans keep the terms in their KFS.
Repayment & recovery
- Repay by UPI or bank transfer to the lender’s account, as shown in your FINEXA account.
- Repayments go to the oldest dues first: late fee, then fees, then interest, then principal.
- Repayment history is reported to credit information companies.
- Reminders are sent by email and SMS, and calls are made only between 8am and 7pm. Any recovery agent will be named to you in advance, and will never harass you.
- If you are 30 or more days overdue, new purchases are frozen. At 90 or more days the loan is classified as NPA under RBI norms.
Data & privacy
We collect only what we need, with your consent for each purpose. We do not access your contacts, photos or files. PAN and bank details are stored encrypted. Data is stored in India. You can review consents in your account at any time. Read our full Privacy Policy, Terms of Use and Fair Practices Code.