Frequently asked questions
Quick answers about FINEXA credit lines, EMIs, merchants and your data.
For shoppers
What is FINEXA?
A credit line for online shopping. Buy at FINEXA partner stores and repay in 3 to 12 monthly EMIs.
Who is the lender?
FINAEXA FINANCE PRIVATE LIMITED (CIN U64990AS2025PTC028047). Capital Small Finance Bank Limited provides funding to the company. Your loan agreement is with FINAEXA FINANCE PRIVATE LIMITED.
How do I apply?
Create an account, then complete digital KYC on your phone: PAN card, address proof, a live selfie, a short video and your e-signature. We verify your KYC and check your credit report, and usually decide within 2 working days.
Is my KYC data safe?
Your documents, selfie and video are encrypted and stored privately in India. Only our verification team can see them, and every view is logged. See our Privacy Policy.
What does it cost?
Interest is 24% p.a. on reducing balance, plus a 2% processing fee (with GST) per purchase. Each EMI plan shows the exact EMI, total cost and APR before you confirm. See Fees & Disclosures.
How do I pay at a store?
Choose “FINEXA EMI” at checkout, enter your registered email or mobile number, then type the 6-digit code we send you. Pick your EMI plan and confirm. FINEXA never asks for your card PIN, CVV or password at checkout.
When does my EMI start?
When the store ships your order. Until then the amount is only held on your limit. If the order is cancelled, the hold is released.
What if I return the product?
When the store refunds the order, your loan is reduced automatically and your EMIs are recalculated. A full refund closes the loan.
Can I pay off early?
Yes, at any time and with no foreclosure charge. Use “Pay off everything” in your account.
What happens if I miss an EMI?
A late fee applies after a 3-day grace period, and new purchases pause until you’ve paid. Late payments are reported to credit bureaus and can affect your credit score.
For merchants
How do I start?
Register your business. After verification you get sandbox keys. Go live once your integration is certified.
Do I carry credit risk?
No. FINAEXA FINANCE PRIVATE LIMITED carries the credit risk on standard FINEXA purchases. You receive daily settlements for captured orders, minus refunds and MDR. The only exception is optional Merchant Credit: if you choose to give a customer extra credit with an access code, you guarantee that extra part under your Merchant Credit agreement.
Do you support WooCommerce?
Yes, with a ready-made plugin. Other platforms can use our REST API and JS.
Safety
Someone asked for my OTP claiming to be FINEXA.
Don’t share it. We never ask for OTPs, PINs or passwords. Please report it via Support.