Grievance Redressal
We aim to resolve every concern quickly and fairly. Every request gets a reference number you can track.
Raise a request or complaintTrack a requestCustomer Support
Raise a ticket online or email care@finexaemi.online, Mon–Sat 9am–7pm IST. We acknowledge immediately and aim to resolve within 7 working days.
Grievance Redressal Officer
If you are not satisfied with the response, or have not heard from us within 7 working days, write to our Grievance Redressal Officer at care@finexaemi.online with the subject “Grievance escalation” and your ticket reference. Unresolved tickets are also escalated automatically.
Written complaints
Grievance Redressal Officer, FINAEXA FINANCE PRIVATE LIMITED, Registered office: Assam, India. We respond to escalated complaints within 30 days.
Further escalation
If your complaint is not resolved within 30 days, or you are not satisfied with our final reply, you may approach the appropriate authority, including the RBI Integrated Ombudsman at cms.rbi.org.in where applicable.
Report fraud immediately through a ticket marked “Fraud or unauthorised transaction”. FINEXA will never ask for your OTP, PIN, CVV or password.
Lender: FINAEXA FINANCE PRIVATE LIMITED · CIN U64990AS2025PTC028047 · Registered office: Assam, India.